No Scoutbook Plus Access Error Data Needed

If you are getting this signing into SB+ please post here so we know - we are trying to get data on who it is effecting to try to make sense out of it.

Post your my.scouting.org positions - ALL, even parent.
If posting for someone else - post their Member # (no names)

Den Leader - 110333929

This reply may be updated. Thank you.

Parent - 141687464

He just connected to his account this morning and got the error when trying to RSVP for an event via the email reminder that was sent to him.

Glad to see this post!!

I’m having this issue. My position in my.scouting.org is Tiger Den Leader. I have no other positions listed (even though I’m a parent to at least 1 active scout).

This is an urgent issue for me, because I can’t see den progress for awards tonight. :frowning:

@MichaelDeChellis,

There was a post this morning that all positions in SB+ were supposed to have converted from “named” DL and “named” ADL to “plain” DL or ADL, respectively. Have you forced a refresh in SB+ to reload the latest code? That conversion may have fixed your issue.

@CharleyHamilton Thanks so much for such an immediate reply! I had logged into this with a brand new browser (Brave based on Chromium that I installed yesterday), so I don’t think that’s the issue. I also tried in a Private window in MacOS Safari. Safari doesn’t work very well normally, but at least logs in.

SB+ won’t log in at all (I get screen in original post above). Do you have a forum post you can link to that shows me what a forced refresh procedure would look like? Clear browser cache? Incognito or Private window? FYI, a browser cache clear would mess up other things I have not related to scouts, so it’s not my first preference.

We are kind of wondering if the Den Leader change needs the 24 sync to happen to resolve this for DLs

1 Like

I think this allows you to selectively clear data for a specific site:

https://discussions.scouting.org/t/scout-on-website-not-in-app/507722/18

I’m a structural engineer, not a CS guy, so caveat emptor!

Sweet, thanks, @CharleyHamilton . I’m a mechanical engineer so we’re in the same boat. :wink:

Den Leader (assigned to a Tiger Den) 14731470

@JohnSzalkowski I made one slight change - if they can try again

Den Leader - 141974477

Unable to log any advancements for my den members through the normal login to SB+. I was able to login through this link: https://advancements.scouting.org/

@AmySandfort https://advancements.scouting.org/ is the correct address for Scoutbook+

When navigating from SB to SB+ I was receiving the original error message. When using this link today I am now able to login. Unless something else in my profile changed that link is the only way that has worked.

@AmySandfort- you should not be in classic scoutbook

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