No Scoutbook Plus Access

Scoutbook Scoutbook & Scoutbook Plus Bugs
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I have a scout who is getting this message when she tries to access her advancement in scoutbook. Her parent created a new account for themselves and for her because the parent’s name was spelled incorrectly on the original account created by council. Now they each have two IDs. I’m not sure if that is related to why she is seeing this issue. The IDs are listed below. I appreciate any help you could give. Please let me know if you need any other information. Thanks!

Parent

**Member ID:**141957374 (Original one created by council), Member ID: 141991050

Scout

**Member ID:**141957373 (original one created by council), **Member ID:**14596657

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@EileenWang In this case, it might be better if your local council fixed it. They have the ability to change names, merge usernames (logins), etc.

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Thank you! We’ll try to reach out to council.

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