ScoutBook.Support@scouting.org now replies to my Emails that they are no longer offering support to volunteers. In the past, when our Merit Badge Counselor upload reported there was a duplicate ScoutNet MemberID, I would send an Email to ScoutBook.Support@Scouting.org, and they would resolve the problem. The error message even says to ‘…contact Member Care if the ID needs to be corrected in ScoutBook’
I have used this in the past to correct these problems. But now, my email gets a ‘We no longer support volunteers’ response and points me to our local council for support. Well I am that local council support and I need their assistance in correcting this problem. I even tried sending the request from a BSA Email address, and got the same response. So how do we now resolve these types of issues???