Event reminders are not going out: https://advancements.scouting.org/calendar/event/5566120 There was one scheduled for last Friday at 5:30. It hasn’t been received yet.

I have not been getting messages from the SendMessages page. I tried again tonight and did not receive the messages. I tested to a different email address. That was received. I need this to go to the pack email to keep my different jobs separated properly. The email administrator of our domain (…

[image] JasonKracht: The email administrator of our domain (who is very good at IT security) did not find any blacklisting of the scouting domains. It isn’t the blacklisting of the scouting domains. It would be black listing of your pack’s domain or that particular address.

I don’t believe my email system is blocking all emails to the @pack134.com addresses. I am getting emails to my inbox. I just am not getting the ones from Scoutbook (either calendar reminders, or Direct messages from Scoutbook). I am getting direct messages to my email, and I am getting the messa…

[image] JasonKracht: I just am not getting the ones from Scoutbook (either calendar reminders, or Direct messages from Scoutbook). [image] JasonKracht: I am getting the messages from invitation manager (that tell me we have interested parents). These two sets of messages (Scoutbook vs …

[image] JasonKracht: x. I just am not getting the ones from Scoutbook (either calendar reminders, or Direct messages from Scoutbook). Seems pretty clear it is blocking them.

@JasonKracht [image] [image] [image] [image]

Thank you for this information. I have forwarded that on to our mail provider. During our troubleshooting yesterday, I found that if I completely turned off the SPAM detection on my account that the emails from Scoutbook would make it thru. I asked our provider to look into what was goin on with …

Please send the below information from our IT lead on this to the Server administrators of the email systems @ BSA IT. Addressing several points on that forum post directly - Addressing the post you sent ( Not getting reminders for Scoutbook created events now in IA - #21 by Stephen_Hornak ) - Th…

@JasonKracht The DKIM certificate has been updated. Can you please try again and let us know if this fixes your issue?

Not getting reminders for Scoutbook created events now in IA

Archive New Calendar Bugs

Stephen_Hornak April 24, 2024, 7:08pm 21

@JasonKracht

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Not getting reminders for Scoutbook created events now in IA

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