Not updating Eagle Scout

My Scouting Tools Internet Advancement
1

Regarding our son, H. (removed by Moderator)

Scoutbook has not been updated to reflect his Eagle Scout rank in Advancements even though it shows completed and he has all the signatures from the National Office and his certificate. The council has not been helpful in getting this done. Also, we need the following names disconnected from his Connections account:

Thanks,
Tamara & Don Wasielewski (parents)

To note: not having the ability to send this in an email or a number to call is really bad service.

2

@TamaraWasielewski - I am fairly certain that you as a parent can remove connection from his connection page in scoutbook.scouting.org.

3

@TamaraWasielewski I am checking.

4

@TamaraWasielewski I have requested a sync.

Please check tomorrow and let us know if his rank has synced or not.