I had posted this a couple of weeks back. But it is just now past the 7 days since last communication on the thread. So I am posting this again.
Our unit started with Scout book this spring but stopped. Now we are back again and have an issue. The scout records synced in March but the data enter into Internet Advancement is not on the scout records. We are entering the newest advancement but do not want to double up entry on everything entered since March.
How do we get the Scout book records to get back in synch with the scout records?
Yes. They are approved members.
No. No yellow bar.
Yes. They have BSA numbers.
And it is not everything after a date. A scout finished a snow sports mb in late March and it is not there. But the camping mb and Star rank earned in late May is showing up.
I was told to email email@example.com enter a ticket. I did but received nothing back. The ticket number is Scoutbook Support Incident SSD-74616. In that ticket I included the list of 9 scouts who have some items missing and what items they were. We had a court of honor in June and the missing items were earned between March and June. Some items for the same scouts earned in late April/May do appear as do items earned before March. But there is just this missing period of time.