Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Vivian Reynolds (SB User ID: 9850299), Pack Admin, Pack 367, Middle TN Council, can log into this forum, but is unable to post a new topic to report a problem with invitations to pending leaders. There are two issues to be solved:
Fix forum permissions to allow Vivian Reynolds to post a topic
When sending an invite to other pending Leaders in Pack 367 (e.g., XXXXX, SB ID: 11514660), the following error message results:
“# Whoops! We encountered an error trying to process your request.
Our webmaster has been notified and will fix it ASAP!”
Can you clarify what you mean by “pending leaders”? Scoutbook only permits adults who have already completed their registration process (i.e. appear on the unit’s official roster at my.scouting) to be added to the leader roster in Scoutbook.
Typically, I’ve had new leaders appear on the Scoutbook roster within a day or two after they appear in the official roster at my.scouting. Are you seeing a long lag time or something different?
By pending, do you mean that they are registered as leaders but show up on the Scoutbook roster as “pending” (This user has never logged into Scoutbook)?
In many cases, leaders can just log in to Scoutbook using their my.scouting credentials. In some cases, they might have a duplicate Scoutbook account.
They are included in the list of Leaders in the Pack Roster, but a label of “Pending” is included by their name. It indicates that they have not yet been sent an invite to connect to Scoutbook. When we attempt to send an invite, the error results.
I understood that tag to indicate they have yet to connect (i.e. login) to their Scoutbook account, not that they haven’t necessarily been invited. That said, as @JenniferOlinger noted, trying the my.scouting credentials is likely the place to start for registered scouters.
Will verify that this has been tried.
Assuming they have been invited before, would it be normal to receive the error message if you try to reinvite them?
Ideally you should never get the whoops error message. If something is prohibited, it should fail more gracefully than that. Are these leaders having any issues using Scoutbook, or is pending the only symptom?
Have tried both Chrome and Edge. When I log in on the same computer works fine with either browser, For some reason, her account is blocked for New Topic, but otherwise looks normal.