Please advise what is needed to reinstate my Pack’s information into my.scouting.org.
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Background:
I am our Cubmaster and this is my second time rechartering the Pack so this issue has me very perplexed. Our Key 3 had completed our recharter before the deadline of December 31, 2023, with no errors being reported that would block the internet recharter from occurring. Our Council went above and beyond to assist in this effort (corrected double-charges, leader charges on non-leaders, etc.) and reassured us that because we got everything in ON TIME, we would not be penalized. We paid for the recharter and the feedback was the recharter will be imminent, but will keep us advised of any changes.
Now, we noticed that our Pack (46 Scouts, 20 Leaders) was not being formally rechartered in January and February. This was brought to our Council’s attention and they relayed that National is holding up the recharter, and this issue is affecting numerous units. The Council program manager has been communicating with me regularly, so I was led to believe this was an issue that will sort itself out shortly.
Issue:
1 March, ALL OF MY PACK’S RECHARTER INFORMATION IS DELETED.
Let me rephrase if the typing did not get your attention, the Pack’s recharter information for 46 scouts and 20 leaders is deleted from the my.scouting.org.
Adult leaders…deleted
Advancements…deleted
Scout Account…deleted
There is no sync, no transfer, and no communication from National, to my Council, to the Cubmaster (me) as to why my Pack was NOT rechartered in January or February. There has been NO information passed as why National deleted my Pack on March 1, or why all of our adult leaders cannot access any of the advancements.scouting.org details for the Pack.
I have been in contact with our Council and Roundtables on this topic, and this is affecting many of our Packs and Troops in the District. Our Commissioner’s and COR also respond that there has been NO communication to them from National on the status of resolving the deletion of the Pack information (roster, adult leaders, etc.). There have been deadlines our Council has passed to us for an expected date to have this issue corrected by, but there is still no resolution. All we are told is, “It is with National”. My assessment of our Council Program Manager is she is as upset as we are, if not more. This is very concerning as we have paid for a product/service, and have not received the promised return by the date promised/expected.
This failure of communication is creating a domino effect: do we have insurance coverage, how do we signup for summer camps if we are not listed as an active Scout, can we even access the material in the future, is the completed Adventures still able to be accessed, why do I pay for a program that does not deliver it’s promised services when there are more cost-effective options, etc. We are working these out with paper, pencils, spreadsheets, phone calls, etc., a lot more than what a volunteer should be doing at this development stage of the program.
Please answer the following questions:
What caused the failure of our Pack to NOT BE recharted at the National level when all required tasks and payment were accomplished on time?
When will our Pack’s information (rosters, training, etc.) be accessible in Scoutbook, internet advancements, and my.scouting.org?
Why have we not been given ANY communication from National on why we are not rechartered?What is National doing to correct the lack of communication going forward?
