We recently went through a massive recruitment and we have 30+ new scouts. I am trying to set up parent accounts and it sends them the email with no password or login information, just Rachael has invited you to join Scoutbook. It is also marking that they each have full control, which we only give them edit functions. It will not let me edit this as well in their connection.
I resent an invite (using the resend invitation feature in their connection) to one parent and it created another account for them. They now show twice in the scouts profile. Neither of which are connected to the scout.
I have never had this issue in the past. I have been using Scoutbook for a long time and had no issue connecting parents before. However, all parents previously connected are showing that they have full control as well.
Help!! I have frustrated parents after I showed them all how to use it.