Parent can no longer logon

Scoutbook Using Scoutbook & Scoutbook Plus
1

I have a parent, BSA Member ID # 129236658, and ScoutBook User ID # 9398290 who can no longer logon to her account.

I can edit her extended information, but when I go to edit profile, I get a note stating “The adult was not found within the active unit.” Maybe this is related?

John

2

@JohnSitton is she trying to use her my.scouting.org user/password?

3

Yes. Logging on with the email associated with her account (z*.com).

4

That is not how it is setup - she has a username that is (first initial) (maiden name?) 6409 - like dmcneil6409

5

She’s using [username removed by Moderator], which she reports is the same as her my.scouting logon.

I’m headed to summer camp this morning. May I ask you to work with Susan directly? I’ll send her the link to this topic as well.

John

6

she can go to my.scouting.org and click this and the bot can help reset the password - or your council can

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7

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