Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
No email shows up when using the reset password, and the bot says the information is not correct. I noticed on the advancements.scouting.org the state and zip code were blank, updating them was difficult (not sure if it was device/browser or what) but I was able to update. I got the same message as the parent when attempting to reset the password for them.
The member number is 14591786
They just need to get password reset to log in and connect with their two scouts.
If there is an error in the membership database, the council registration staff may need to fix it. (Several years ago, I had an error which required my account being removed and rebuilt.)
A SUAC monitor may be able to check if something else is going on.
@PeterMoustakos I see recent logins by this parent to my.scouting and the BSA’s training site, but none to Scoutbook. Please ask the parent to try logging in to Scoutbook at: