Parent cannot access scoutbook

I have a new parent to the pack that cannot access scoutbook. He keeps getting the password doesn’t match screen. As a pack administrator, Is there a way to reset his password? If not how do I get his account fixed.


@EricRuby what is the BSA # or the Scoutbook User ID - both are found under Edit Profile

BSA Member# 14038175
UserID: 12004205

Your council can reset the password we cannot - this user signed in 3 days ago

Thanks. I’ll double check with Kevin and try to figure out who at council to call. (almost everyone I knew has left).

It is typically the registrar that has access to the tools required to reset the password

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