Parent forgot login credentials

We have a parent who hasn’t logged into Scoutbook in a while and can’t recover information. Probably still using an email address for username and not an updated username. What can we do to reset their username, password, etc.? Thank you.

Have they tried the “Forgot Password” link?

Yes, they can’t get any combination to send a reset link.

what is the BSA # or Scoutbook User ID @ByronSah

BSA Member #: 13544652
UserID: 10462156

@ByronSah your council can reset that password

@ByronSah it is a windstream email

Thanks. I reached out to Council.

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