Parent forgot login credentials

Scoutbook Using Scoutbook
1

We have a parent who hasn’t logged into Scoutbook in a while and can’t recover information. Probably still using an email address for username and not an updated username. What can we do to reset their username, password, etc.? Thank you.

2

Have they tried the “Forgot Password” link?

3

Yes, they can’t get any combination to send a reset link.

4

what is the BSA # or Scoutbook User ID @ByronSah

5

BSA Member #: 13544652
UserID: 10462156

6

@ByronSah your council can reset that password

7

@ByronSah it is a windstream email

8

Thanks. I reached out to Council.

9

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