Parent cannot access their account

Scoutbook Using Scoutbook & Scoutbook Plus
1

We have a parent with Member ID13798725 who cannot access their account and also cannot reset their password.
I can see on ScoutBook that their email is changeyouremail@…
Could we get some help with updating the email and resetting the password?
Thanks

2

@DiyanaMiriyala Please ask the parent to try again.

Ask him to go to my.Scouting and use the chatbot “Betty” to reset the password. When asked if he remembers his security questions, he can say “No” to bypass.

3

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.