Parent cannot see link to scout

I have a parent trying to invite his scout to use Scoutbook.

The parent cannot see his connection to the scout. I can see they are connected.

Scout transferred from a pack.
Parent is not registered on troop roster.

Scout ID is 13523731.
Parent ID is 12770249.

Is it possible parent has two accounts? or can you see anything else that may be causing the issue?


I have merged the accounts

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