Parent can't complete application on BeAScout

I have a parent who can’t complete his son’s application through BeAScout. He has stated that they almost joined a couple years ago but never actually paid or received a membership number. Since then there has been a change in guardianship and the application won’t accept his name. Is this fixable or is sending a paper copy up the chain the best way to get this sorted out? Thanks in advance

Council MIGHT be able to fix - but paper is probably way to go

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Took awhile because it being a paper application, but it finally went through. Thanks.

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