Parent Connection in Scoutbook

Scoutbook Using Scoutbook & Scoutbook Plus
1

We have a parent who recently connected to their Scout’s profile and has already verified and accepted the connection. However, he indicated that he is unable to view any information on his son’s profile.

Should access be available immediately, or is there typically a delay before the Scout’s information becomes visible?

Thank you for your assistance.

2

@SUSANNEJOHNSON it is within 24 hours - IF the parent is logging into the correct account - and if the parent is a leader in a different unit -= they would need to change profile at top right of SB+

3

Parent is still having issues viewing Scout’s profile. Receiving the following message.

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4

What is the Scout and Parents Member ID # (No names)

5

I have two connections in question:

Scout ID # 14706971 / Parent ID # 142339733

Scout ID # 14787673 / Parent ID # 142339726

6

@SUSANNEJOHNSON the first one seems off - the second one I am not sure of as I do not know how Stepparent is supposed to act. But am checking on both.