Parents NOT connected to Scout

[ConstanceGonsalves]

I have a scout and the parents are not connected to their scout. They can log in to scoutbook but can not see their scout.
Any help would be greatly appreciated

Scout- 1980840
parents- 137272502, no number for Mom

[JenniferOlinger]

@ConstanceGonsalves Is this the same request from this other thread?

Please merge account profiles

Could you help me too, I can usually figure stuff out but I have a scout who transferred into the troop and his parents never used scoutbook but has an account. Neither parent can see their scout Scout book user ID Scout- 1980840 Dad - 1289770 Mom - no number

[ConstanceGonsalves]

Yea that was the same
Connie