Parents NOT connected to Scout

Scoutbook Using Scoutbook & Scoutbook Plus
1

I have a scout and the parents are not connected to their scout. They can log in to scoutbook but can not see their scout.
Any help would be greatly appreciated

Scout- 1980840
parents- 137272502, no number for Mom

2

@ConstanceGonsalves Is this the same request from this other thread?

3

Yea that was the same
Connie