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I have had several parents who are connected to their scouts and have taken YPT. Some have shown me their YPT certificates that it is completed, but it is not showing when I run a roster report as completed. Can you please let me know what the connection issue with this so I can help my parents get this resolved.
Parent BSA ID:13997313
Connected to Scout BSA ID: 13981680
One help on this @DarrenFerlazzo watch parents log into my.scouting.org to see their username - that might be on a different account than their parent one