Parent took YPT, shows copleted page, then shows never taken

I have ANOTHER Parent from the same Pack (his son is in the Troop now) who took YPT today, completed it and texted me a screen shot of the Green Check “Mandatory Youth Protection Training”. When he went into “My Training” it shows “Nevr Taken”. I asked him his Member ID and he is showing a different # than the one attached to his son’s Scoutbook profile. How do we fix it? I have both Member ID numbers - Thanks in advance - Bill

They can try to log into > Click Manage Member ID > one of the BSA # will be there marked PRIMARY > then add the other MID (BSA #) - you want to make the one that is your unit registration PRIMARY > Then go to and log in using your credentials
If all the data does not match exactly it will not work

Or you can post numbers here and we can look @WilliamMount

Numbers are as follows:
The one he shows: 140364446
The one in Scoutbook (attached to his son) 14776078
Thanks again!

@WilliamMount this is cleaned up

I recommend that They contact your local council and ask them to use the Registrar Tools to look up the children. When they look up the children, they want to check children’s “User Relationship” and make sure that children are connected to parent with Only the correct BSA member ID number 14776078

Now I am showing the 140364446 account # when I follow him from his son’s Scoutbook and still no YPT - UGH!

@WilliamMount YPT is there - where are you looking

He is able to access and emailed to me. Thank you.