Parent created account, not appearing in Scoutbook

Scoutbook Using Scoutbook & Scoutbook Plus
1

Hello,

A parent registered a Scout (BSA ID:140249537) and is connected in SB. The other parent created a SB account, but is not connect to the Scout and I can’t find him in SB. When I try to create a connection for him, I receive this error:

“We found at least one user with the same first and last name. Please review the search results above to see if the user already exists.”

2

@TravisStalcup they can log into Scoutbook with their ID and PW, navigate to My Account → My Connections → click the “Connect to Scout as Parent/Guardian” near the top of the page. The parent will need the Scout’s BSA Member ID, last name and date of birth to connect