Parent email address lost; can not log in

One of our members has her email changed to When trying to log in to check at, she is no longer able to log in. When I search for her email address to add to our roster, it comes up with the same BSA number.

BSA Member #13342554, user ID 10103923

Is there multiple accounts for this person? Can the email address be reset back to the -removed by admins -

@StephenHack this is fixed - user should be using user/password - user is (firstname).(lastname)

Excellent and great, prompt response!

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