Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have a new parent where the scout just transferred in from Cub Scouts this month. He says he has been unable to log in for a few months now. Scoutbook shows his last log-in as 5 months ago. He said he tried the “Forgot username/password” mechanism and it doesn’t recognize him. He also tried the other login types and they didn’t work either.
The scout’s information is below:
SB User ID:
8840807
BSA Member ID:
135642136
The father is the one having the issues. It also looks like the mother might need to have her accounts combined.
He thinks it may be related to the fact he had a leadership position in the Pack previously that may have expired/been removed and he is now “just” a parent.
I’ve tried that. I also tried using the username to reset the password. It said if the username was valid, I would get an email to reset, but I never got one.
Also I am using the email address that is assigned to the account to talk to him. Just this morning I did a cut and paste from the profile assigned to the kid’s account to email him so it isn’t a problem related to that. I also just asked him to check his spam folders, just in case that is playing into it.
