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Parent Getting Event Invites, Not Messages

Hey all. I have a parent that is included as an invitee in Den and Pack events (they were in my Den/Pack last year), however they are not currently receiving messages, and are having a difficult time even logging into SB and registering their Scouts this year (separate issues pending resolution). Thoughts on why this is happening, or how to fix it?

Thanks all!

If you post the parent’s BSA member number or Scoutbook userID, we can take a look. We do not need names.

I’ve reached out to the parent for this info. Thanks.

BSA number: 135792219

Thanks much,
-Joshua

@JoshuaMorlock She had 2 Scoutbook accounts, but they have been merged.

She should log in to Scoutbook with her my.scouting username and password – not her e-mail address.

I’ll pass it along. She should be able to log in to Scoutbook now, though?

Thanks much,
-Joshua

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