I have a parent who has forgotten his password, but is not receiving the “reset password” email when he’s requested it multiple times.
I have confirmed that his email address is correct in his profile.
Is there another way to have his password reset/the email sent to him?
Member # 137546342
I do not see a my.scouting.org ID for this person.
Have them go to my.scouting.org and select Create Account. The system should find the existing registration information which he can then recover.
Looking at the e-mail, I think the first and last names are probably both misspelled.
Good catch Jennifer.
Check the spelling in Scoutbook. Since the adult is a Tiger Adult Partner, if the name is mispelled, you will need to contact your Council to fix it then create the my.scouting.org account.
I think BSA member number 137546353 is probably the one with the correct spelling, but this member number is missing the e-mail.
Thank you, both. The name is on closer inspection misspelled. I’ll contact Council to get that fixed.
I think we can help if you can reply to the private message about the correct spelling.
I was able to move the email address to the correctly-spelled profile, and he was able to register and get in.
Thanks again for finding the other profile!!
I think you should still contact your local council. Because this is a Tiger Adult Partner, you will want to make sure that the correct number is associated with your unit. I don’t think your pack’s recharter has posted yet.