Parent listed twice for a scout

I have one scout (SB 2183654) whose mother is listed twice in their connections. I’ve determined the outlier because I get an error when going to their profile in internet advancement. I’m unsure how to remove it. This mom also has a hard time RSVPing to events so I’m hoping removing the bad account will help. The good account has a member ID associated with it and has the initials KPK. I would like the other account removed if possible. Thank you.

I will look into this.

I merged three accounts for her. She needs to log in with the username that is mostly an acronym for something.

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