Parent member #140242484 tried to log in, but can’t. She tried to reset her password but still cant get in.
@CathleenPengelly This parent has 2 BSA member numbers. One has no date of birth (DOB), and the other has a youth DOB (probably her Scout).
She also has 2 usernames at my.scouting.
Your local council should be able to help, because they can do a direct password reset.
