I have another parent that has lost connection with their scout. As the admin I can see her connection, but when she logs into scoutbook she seen nothing, and she is showing as being in another district. Happy his scout has been in our unit for the past 4 years so I don’t understand why this is happening now.
Are there any suggestions on how to fix this?
Jerrold E Frink
WB 92-74 Bear
What is BSA #? @JerroldFrink
Scout BSA ID - 133567558
Parent - 13101270
Note: Parent is not a registered leader in Troop
J E Frink
@JerroldFrink first issue is the DOB is same as Scout in Scoutbook
@JerroldFrink I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
I saw your email he green 1, and now it is gone.
Parent USID - [personal information removed by Moderator]
DOB - [personal information removed by Moderator]
J E Frink
@JerroldFrink this is fixed
Parent says she can now see her scout.
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