Parent Name in SB+, however when clicked on Error Message

Scoutbook Scoutbook Bugs
1

Parent is located in both OSB and SB+ on scouts page, but when clicked on the following error message occurs.

image

2

@AmyPosey Could you please post the Scout’s BSA member ID number?

(No names, please)

3

Sure, 141003657.

Thanks,
Amy

4

@AmyPosey Could you try again, please?

You might need to do a hard page reload in Scoutbook Plus.

5

I’m experiencing the same problem. When I am on a youth profile page and click on the parent’s name, I get the same error message as above (different error code though). This happens for all the parents in my unit (or the handful I tested anyway). Accessing registered leaders through the roster works fine, but if I click on the same leader though a youth profile, I get the error message.

6

I have found that I can see the parent profile if i am in scoutbook itself, click on parent from the scout page then when on the parent page click on edit profile. If I an strictly in sb+ and go to scout them click on parent the error on the guid is generated @JenniferOlinger

7

@JenniferOlinger, I did and also refreshed and still same error

8

@AmyPosey Thank you for trying!

9

Hi Jennifer,

Update, I actually just was checking out other Scouts and all of them are returning that error or one very similar to it…

10

@AmyPosey - you can get to the parent profile via classic scoutbook.

11

I am experiencing the same problem as reported above by Amy Posey. I used to be able to click on the Parent information and access the phone number and email. Now I get the Error message as posted for all the Cubs parents. Appreciate your assistance.

12

@MaureenO_Brien - have you tried in scoutbook classic ? Scoutbook.scouting.org > unit page > roster >scout > click on parent.

13

Yes, thank you. I was able to see the parent information from the scoutbook classic.
Do you think it will be fixed to view from Scoutbook Plus as previously able to see?

14

It has been reported to the developers

15

Thanks, our Den Leaders are 100% in SB+, all advancement and adventures are there. They don’t even know OSB even exists… I do some reporting out of OSB for them.

16

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