I have a parent who changed his email at my.scouting.org a few weeks ago. The change has not synced over to Scoutbook (not sure if it is suppose to…?). Anyway, I have refreshed Scoutbook and it didn’t change anything. (I am a key 3 person with admin rights.)
When he goes into his profile to change his email, it tells him the password does not match the current password on file. He definitely has his correct password seeing how he just logged on to get to his profile information. He uses the same password for scouting.org and Scoutbook.
Any suggestions? Or is this one a help desk ticket issue?