Hello!
A parent is trying to renew their scout and they receive an error: “You need to select a primary position to continue”. Would you be able to clear the issue somehow?
Parent ID: 12374711
Scout ID: 133680920
Many thanks in advance!
One more in our unit. In this case, the parent was able to renewed as a leader and is connected to his son in Scoutbook, but the scout’s renewal does not show in the parent’s My Renewals tab.
Parent ID:13697457
Scout ID: 13677690
Many thanks!
The parent / child “relationships” are messed up. Ask the local council to use their Registrar Tools to look up the Scout. In the “Relationships” tab / section, remove the parent. Then add the parent back.
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The parent / child “relationship” is with the other parent (mother). The local council can add the parent / child relationship between the Scout and the father.
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