Parent not receiving event emails from scoutbook

Scoutbook Scoutbook Bugs
1

Hi, the following members (140582137 & 13930596) is not receiving emails.

Can you also check the following member:
140951310 (parent with two profiles)
Thank you,
Srikar

2

These users have opted out of e-mails from Scoutbook. Here are the steps they can take to opt back in to e-mails from Scoutbook:

  1. Log in to Scoutbook at: https://scoutbook.scouting.org
  2. Go to: Administration → My Account → Email
  3. Switch the Messaging Opt-Out toggle.

This BSA member number belongs to a youth (Scout). The Scout’s Scoutbook accounts have been merged.

1 Like
3

You can see who has opted out by going to scoutbook > send messages. Anyone with “no emails” by their name has opted out.

3 Likes
4

Sorry, I misunderstood. I have also merged the parent’s Scoutbook accounts.

I would recommend asking this parent to log in to his my.Scouting account and double-check his e-mail address there.

I would also recommend that the parent contact the local council and ask them to use their Registrar Tools to look up his child (or children). In the “Relationships” tab / section, he should be listed as parent only under his primary BSA member ID number, which is:

140951306

They should remove him as parent under the other (secondary) BSA member ID to help prevent future issues.

5

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