Parent not seeing scout or complete info

Hello - We have a parent who logs into scoutbook, but does not see her son or complete info. Parent also sees her name displayed as just her bsa id, not her name. (see screenshot). I checked her account, but dont see any obvious errors. There is a message saying her DOB is in an invalid format, but not sure if this is related. Any suggestions on how to fix this?

Scout - 136039717
Parent - 13210234

Parent -

@CharlesPyne this is fixed

Great. Thank you. I’ll have her test and let you know if there are any issues

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