Parent receives" No Scoutbook Plus Access" after role expired

Troop 1031

Parent: T

Member ID: 140325991

T is listed under Relationships as the parent of REMOVED BY ADMIN.

The Member ID on T’s account has been verified and matches.

T previously held the Advancement Chair role. After the role expired, T can no longer access Scoutbook Plus and receives the message “No Scoutbook Plus Access.”

Additional information:

- Parent relationship exists in Relationships.

- Permission Manager shows “Position/Roles expired.”

- Parent profile shows “No permissions granted for this unit.”

- T is trying only to view her child’s records.

Can someone help determine how to restore parent access?

Moderator: Do not post names in the forums

@JohnStasko did the parent just re-register today or something? I would also have them so a Hard Refresh for the site (Shift + Refresh page)