Parent Unable to Log into Scoutbook

I’m looking for assistance in getting a parent connected to their scout. Our Council added the parent, and they were able to connect to their account, but they are unable to log in. Council supposedly added her email, but I am unable to see one on my end. What steps should I recommend this parent take, as Council has referred her back to me (the pack) for solution.


If you could post the parent’s BSA member number or Scoutbook userID (found on the Edit Profile page), then we can take a look. We do not need names.

@JenniferOlinger here’s their Scoutbook ID 11967778

@KeriSnyder She had a second Scoutbook account that had the e-mail. I have merged them.

When she logs in, she needs to log in with her my.scouting username and password – not her e-mail address.

Thank you. I will let her know.

One of our Tigers, (name removed), does not have his parent’s record show up in the “Messages” list in ScoutBook. I see his father’s record attached to Wesley’s, but he does not appear as a valid contact to send a message to.

I tried to edit his profile, but could not see the email field.


Top line item: SUAC has asked that we not post email addresses and full names in the forums, as these are world-readable. If they need that information, they will set up a private chat. However, BSA ID numbers and/or Scoutbook User ID numbers for the individuals involved are sufficiently anonymous that they can be posted.

Once an adult has connected to their account, you can’t edit their email address anymore. Generally, if you don’t have a minimum permission level to the scout in Scoutbook (I think it’s View Profile), you will not have the ability to message them or (I think) their parent. What is your connection with the scout as shown in Scoutbook?

Whoops! Sorry about the email post. I edited to remove. I have full control and am a pack admin as Cubmaster.

@SarahO_Bryan This has been fixed.

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I am having this same issue with one of my parents.
Her ID is 135807803

Thank you!!

@TammieForbes This should be fixed now. She should log in with her my.scouting username and password – not her e-mail.

Oh you are amazing it worked!!!

She has been going round and round with this for a few months I appreciate your help.

I have another one with

member ID 134563048

This one I’m not even finding in my system but he sent me his certificative completion for YPT.

Thank you so much.

@TammieForbes that one is fixed and needs to use my.scouting credentials to sign in

Hello one of the parents can not log into Scoutbook because the email used to register is no longer in use and can not reset the password.

@LUISBRIGNONI Please post the parent’s BSA member number or Scoutbook userID. You can find them on the Edit Profile page. We do not need names.

Her userID is baileyrl

Hello, having the same issue for one of our parents.
BSA Member #: 137419476
UserID #: 12076699

Thank you.

@BrianPutman Try having the parent create a my.scouting account. She should try to connect to her already existing BSA member number (137419476). After she does that, she should be able to log into Scoutbook with her my.scouting username and password.

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