Parent’s email no longer valid and forgot password

We have a parent who is unable to access He forgot his password and his email is no longer valid. Please assist, I can provide you with his phone number or his new email. His member ID is 12858148, Greater New York Council. Thank you.

I see a - is that the wrong email? he has a username of Kingbear------- @StephanieWong

Yes, the hotmail address is no longer valid, it should be the same email address but

@StephanieWong is there a Scoutbook User ID? I do not see a Scoutbook account by that name, email, or member number

He has not logged into scoutbook.

he has no SB Account to log into that I can find. Council should be able to change the email in this instance - we cannot

Thank you for your help.

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