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Won't accept new email on scoutbook

(SIDE ISSUE: I signed up for scoutbook and the questionairre was weird and I did it wrong and signed it up under my child’s name instead of mine and the system wouldn’t let me change it and noone at scouts knew how to fix it so I had to create a whole new account.)

Created a new account, of course it won’t accept my old email. So I created a new account in scoutbook and it refuses to accept and keep my email. I am NOT using the same email as was on the old account or anything like that. I do it, the troop sent me a test email, all was fine. This week (week later) it has kicked out my email back to the changeyouremail@scoutbook.com

The troop doesn’t know what to do. And there isn’t a way to contact customer service directly.

@ChristyWhitehead I will send you a direct message > look at top right Avatar to find it

I have two Leaders who have changed their email addresses and they no longer have access to their legacy email addresses. I as a Key 3 member cannot change their email addresses.

They cannot complete YPT training since they cannot get into my.scouting.org or Scoutbook.com. The Scoutbook support email address is no longer valid and no one knows how to correct the problem and keep their Member ID linked.


They should be able to go to my.scouting.org and use the bot to reset their passwords to gain access again. Click the image on the my.scouting.org login screen to access the bot.

Once they can log in to my.scouting.org they should be able to log in to Scoutbook with the same ID and password. Let us know if this works or not.

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