We have a parent that is indicating they cannot see their scout when logged into Scoutbook Plus. To me, the relationship shows up in SB+.
Parent 1 - 141650656
Scout - 136555356
Is it possible that the parent has multiple SB+ accounts or there is some other issue that is not set up correctly?
@GarrettGreen The father of this Scout did have more than one Scoutbook account. I have merged them.
I did not find a duplicate Scoutbook account for the mother. However, I fixed something else that might resolve the issue for her. Please ask her to try again.
For units with issues like this - watch the parent log into SB+ or my.scouting.org > look at the Member # they sign into. If it does not line up with the parent relationship you know the issue, that they have at least 2 accounts. Often just easiest to add the account they can log into as a parent.
Thanks, she reports that it works now!
