I have a parent in my Pack that is set as a Parent/Guardian in SB, with what appears to be an active connection to their Scout, but when they log in - They are not able to see the Scouts Record.
Parents BSA ID: 135962301
Youth BSA ID: 135962300
Any suggestions are appreciated.
Are they click Administration to open it?
Last Log in was to my.scouting @MarkBruno
Think they have 2 users - the info from your user is wrong - look at DOB
@MarkBruno This is cleaned up - the parent is logging in - I think you just need to watch them and help them navigate
Thanks for the assist @DonovanMcNeil!! I’ll check in with my parent and get them set up with some info.
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