Parent unable to log in to access SB+ and/or My.scouting

Scoutbook Scoutbook & Scoutbook Plus Bugs
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They have 2 kids in the unit: BSA ID 14881588 and 140973664

The parent with the problem is BSA ID 141327605

For one of the kids she is listed in their profile in SB+, for the other she is listed at pending. She’s unable to log in, unable to reset her password (we confirmed emails) and she’s getting a message to contact the forums or council - but she is unable to post to forums since she can’t get logged into my.scouting. It’s giving her a message that there are multiple accounts using this address.

Can anyone give me some guidance on how I can help her? I attempted to send her the user guide and I think we are just stuck…

TIA!

When she attempts to log in,

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@KatieGooding I think she has no account - she needs to go to my.scouting.org and set one up -

Myst Account Setup.pdf (233.0 KB)

1 Like
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Thanks. I’ll pass that along and see what happens.

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