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I recently found out a parent has “changeyouremail@scoutbook.com” as their email address, instead of their real address. I tried to update the parent with the real email address and I get the following error message:

Email: This email address already exists under another account.

However, when I search for this parent to add them as a new connection, I get no results. I found this post that references this issue

The BSA ID of the adult in question is: 131849066

Please advise,

John

@JohnDruding email was attached to one of the parents Scouts - it is fixed now

Thanks!! I see it’s fixed now!