Parent with placeholder

[JohnDruding]

I recently found out a parent has “changeyouremail@scoutbook.com” as their email address, instead of their real address. I tried to update the parent with the real email address and I get the following error message:

Email: This email address already exists under another account.

However, when I search for this parent to add them as a new connection, I get no results. I found this post that references this issue

Need parent email addresses updated

I am the advancement chair for Troop 352, and we’re trying to transition to Scoutbook. We’ve run into some issues with parent accounts. What do we do if there are parents in our troop who have typos in their email address in Scoutbook? Also, what is the solution for parents who have their email address in Scoutbook set to changeyouremail@scoutbook.org? Thanks!

The BSA ID of the adult in question is: 131849066

Please advise,

John

[DonovanMcNeil]

@JohnDruding email was attached to one of the parents Scouts - it is fixed now

[JohnDruding]

Thanks!! I see it’s fixed now!