Parents appearing Twice

In the messaging/email section, I have parents that appear twice:

(Names removed by moderator)


@LauraCincotta you can post bsa# and we can look

14872581 & 14512144 - AB
134956199 & it won’t let me access the other one - CL
14872589 & 14188378 - NM she has 1 account for each son, can’t they be combined?
14188449 & 132636644 - DS


@LauraCincotta those are fixed - I recommend that They contact your local council and ask them to use the Registrar Tools to look up the children. When they look up the children, they want to check children’s “User Relationship” and make sure that children are connected to parent with Only the correct BSA member ID number

Thanks. I usually don’t get much help from council on Scoutbook stuff. For the first one, 14872581 & 14512144 - AB, he was given such a run around that he did one account for one son and one account for the other.

This isn’t Scoutbook stuff. It is something that only your council can do with Registrar Tools.

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