Parents cannot login or change password

[MHTroop511KDC]

Hello, I have a couple of parents that cannot login Scoutbook. I have advised them to reset their password but they do not get the reset link. I told them to reset via my.scouting.org but they are getting stuck. Here’s a screenshot.

I checked and this parent has 2 accounts.

1. AdultUserID=10130004&UnitID=212416&DenID=&PatrolID=115382 with BSA ID 137284964
2. ScoutUserID=10130001&ConnectionID=57097314&UnitID=212416&DenID=&PatrolID=115382 with BSA ID 13842203

The second parent’s info: ScoutUserID=7900978&ConnectionID=47550144&UnitID=212416&DenID=&PatrolID=126426 with BSA ID 12557603

Please let me know how I can help them. We have asked parents in our Troop to take YPT and these two have had a difficult time accessing their account to do the training as well.

Thank you in advance.

[DonovanMcNeil]

@MHTroop511KDC First one is reset to “Training1”

Second one they need to reset using BOT at bottom right of my.scouting.org or council can reset it

[MHTroop511KDC]

@DonovanMcNeil

First one is reset to “Training1”

Thank you. Does it mean parent 1 received a reset link or email?

[DonovanMcNeil]

I do not believe so - you can inform them of what the password is

[MHTroop511KDC]

@DonovanMcNeil

Second one they need to reset using BOT at bottom right of my.scouting.org

Oh got it! You mean the password is Training1. Thanks!