Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Well are you sure your child is connected to that account? That was the MAJOR issue SUAC saw with this roll out; just cause you are connected in Scoutbook - it does not mean you are in my.scouting