Scout's renewal not showing up

My Scouting Tools
1

I have a scout whose parents have renewed membership, but the roster is still showing him as expired.

BSA ID: 140566335

2

For this Scout I see a registration expiration date: 08/31/2024.
Renewal stats: Initiated.

If your pack wants you to help with registrations, they should consider giving you the “Registration Inquiry” or “Key 3 Delegate” functional role.

3

@etruongcao

We see the renewal only as initiated. This typically means the parents did not complete the online registration by paying with a credit card. If they paid by means other than a credit card, the Council needs to finalize completion of the renewal.

4

We’ve got a “Registration Inquiry” committee member, I passed the info along to her.

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5

The parents for this Scout went back in to renew the Scout yesterday. It’s not showing up in the Application Manager right now, so I want to confirm, would the pending renewal be showing up on the Application Manager, or is there another tool that shows pending renewals?

6

All renewals, pending and complete, appear on the Roster under the Membership Renewal Orders section.

7

Ah, ok, and this option should be available to Key 3, Delegates, and Registration Inquiry (I’m not one of those, so I’m just passing the info along).

To help, could you provide a screenshot of where we should be looking?

8

Corrected: Registration Inquiry does not have access to the Roster at my.Scouting.

There is a job aid document that might help:
“Approvals for Units and Member Renewals June 2024”

Unit and Membership Renewal

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9

Registration inquiry does not have access to the roster page in my.scouting.

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