The key to matching is using exactly the same full name and DOB as on the scout’s registration.
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Ok. I appreciate your help. One thing has not been answered from my previous emails.
Will every scout in my troop whose parent does not have a my.scouting account, linked to their son’s account, have the same problem with national not sending their family an invoice or reminder to pay?
Is that what caused this issue or was it just an unknown glitch in the program?
I need to know what to expect for all my other scouts when their renewals come due in December.
Thanks,
Brian
@BrianShimp I do not know the answer to your question. We are all volunteers here.
I recommend that you contact your local council and ask them to submit a help ticket to National. Be as specific as you can and include the Scout’s and parent’s BSA member ID numbers.
It might be a good idea to ask your Committee Chair to consider designating someone to help with membership tasks. You can make that person (or persons) a Key 3 Delegate at my.Scouting, and they can help by checking reports to see when memberships are due to expire, etc.
I appreciate all your help. We will work through it and hope we don’t lose any scouts over frustrated parents.
We do our best to improve and grow scouting and National makes it more difficult and expensive each year.
Thanks again,
Brian
I keep telling units in my district - don’t rely on parents “doing it on their own”. Check in with each family as the key 3 gets an email with who needs to renew. Have a live conversation with them (not just email).
Instead of waiting for an e-mail, there is a way that units can be more proactive.
Each unit can designate one registered adult leader to be in charge of tasks related to membership / renewals. Every month, this person can log in at my.Scouting and then:
- Go to the Roster
- Click on “Export Roster”.
- Then sort based on “Registration Expiry Date”.
This person will probably need to have the functional role of “Key 3 Delegate”.
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Hi Matt. I do keep checking dates in my.scouting to see who might be overdue for payment. That is the only way to find out. You see, the key 3 have not been getting notified by the National program either. So, unless I keep checking to see who might be overdue, they will be missed. When the program works, key 3 and scout parents get notified and when program fails, no one gets notified. That is why I am trying to find out what triggers the program to fail. Once that is known, we can correct the issue.
As I said, we will work through it. With National fees and council fees combined, we are up over 500% in cost in just 7 years, I don’t want to give anyone another reason to drop out.
Brian
I suspect they will still get the email if their relationship is set in the membership system (not scoutbook) and a valid email address is there for the parent. They will, however, need to create a my.scouting account with the same member number that has that parent relationship in order to log in and pay.
Understood.
Thank you for the reply.
Brian
The expiration date and renewal status for all Scouts and Leaders is also shown on the Scoutbook Plus roster. I have requested an update to allow the roster to be sortable by expiration date.
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