Pay Error, Billing Address

I have three units. I was unable to pay for two of them due to errors. I emailed council and someone at national reset something and I managed to get the 2nd one paid for. Notified council, still haven’t heard back, but I think the issue may have been that my billing address didn’t match the bank account. Can someone on here reset me? Our council wanted it finished today but I still have not heard back. Just thought I’d check.

I don’t think that was the issue. Our did not match since I put in my address and not the treasurer’s. We had no issue. So, the problem is something else.