Possible Account Merge Needed

Hello, I have a parent who is having trouble getting back into her scoutbook account. Unfortunately Internet Advancement is blocking me from access (another issue all together) but these are the member/user IDs that I was able to come up with for reference from the URL. She said she was able to get in in the past but can’t now. Thinking she may have two log-ins. THANKS


SB User ID:13019997
BSA Member ID:140166053

the parent of that youth logged in using their email last week @JoannaVoss

@DonovanMcNeil , thank you . I am unable to see that on my end.

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