Building on @GlennSimmonds’ point, one key step that makes lives easier (usually) is to make sure that the email with which adults register at my.scouting is the same as the email with which they connect to Scoutbook. Having those two emails be different seems to increase the frequency with which we get duplicate accounts forming. Also, the full name should match in both cases. I’ve seen both of those items cause havoc when they differ.
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