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Backstory - our Troop & Crew’s COR is also the Troop & Crew’s Exec. Officer (so he has 2 roles in the Troop and 2 roles in the Crew)
In the Roster - he is listed once, so I checked his name to renew his registration
Then in the Membership Renewal Orders - he is list twice with 2 different Order ID’s
Then in the Unit Paid Member Renewal Batches - he is also listed twice
Our Council’s Registrar said, " You should be able to click on the x and delete the multiple for the exact same position." But that sounds like what we could do in years past, because I’m not seeing that option on any of the options in Roster, Orders or Batches.
Any idea how I can delete an Order ID before I pay?
Thank you.
Thank you for the link!
I have looked through it before, but I looked through it again and I did find the screens that the Council might have that I don’t. Now I’m able to give them the specific screenshot and page numbers that hopefully they can help me or fix it on their side that hopefully reflect on my side.
Thanks!
Unfortunately not yet, the Council is still researching it.
Everyone keeps saying to “Make sure your adults have their YPT and that you’ve marked your Multiples”, but no one seems to know how to "mark’ the multiples.
I have been emailing a gentleman that is the Growing Scouting Chair on the National Commissioner Service Team and I’m going to reach out to our Council again today and then the gentleman on the National Commissioner Service Team tomorrow.
Yesterday I visited our Council and they were able and willing to renew our scouts’ membership with ease. (Reader’s Digest Version - this is the best way to renew this year, if you can).
I had no problems rechartering, it was just the renewing membership part that was not working for me.
After watching what screens the Council was able to view (that we as the key3 can’t see) it was interesting and hopefully the software will be fixed before next year so that we will have access to some of those screens too.
I can say from everyone mentioning “check your multiples” and giving instructions on how to “find” our multiples, I still was not able to see our multiples. On the Council’s side I could see their screen and I could see that 1 of our multiples said $65 on one line and $0 on his second line (so this was the same online and on the Council’s side). Our other multiple was not showing up as a multiple online (it was only showing up as if the gentleman only had 1 position), but on the Council’s side they could see the gentleman was a multiple.
I knew going into the Council what the online renewal said that we would be charged (if I would have continued the “Go To Payment” and renewed online) and it was the same amount the Council charged me. The Council gave me a print out of who they renewed and today I looked online to see if my online session still said “Submitted” and the "Go to Payment’ was still there and it is. Hopefully that will go away and “sync up” on our due date of July 31.
Interestingly, I can see that our next recharter date is July 31, 2025, but the Council can’t see that on their side and thought that I still needed to do that (since I did that online). The two entities just aren’t syncing up.
Online it said that for 5 adults it would be $300 (Council said $260 so $65 per adult) and online it said that for 5 youth it would be $400 (Council said $425 so $85 per scout), and we had 1 scout that wanted the $15 magazine, so in the end it was still the same amount $700.
With the lack of “syncing”, the issue with the multiples and the different dollar amounts (even they did equal the same amount. I think letting the Council renew us was the best option for us, they now have the paperwork to back us up. I hope some of this helps someone else struggling with renewing their Scouts.